GS
Gustav S

1 reviews | Active since Sept 2018

10 May 2023, 09:41

Deceased

My late mother helena kilian id *** is deceased on 6 desember 2021. All required documents was send to absa . She got a credit card with absa up until now this credit card account is not closed. Since 4 months back absa is giving a deceased person R1500 credit limit on the account and they are deducting Credit facility fee and and a monthly account fee . And i see they also deducting a bad debt recovery fee for what i dont no. How can you give a new credit limit to a deceased person.. which is deceased in 2021 . It has been battle to closed this account . In 2022 their was no fees and no credit limit all of a sudden their is a new credit limit . And also fee going off.

This is going to be my last request to absa to closed this accounts. I have been trying numerous times before to let this credit card account be closed.

0
Replies (2)
Absa
Absa's reply10 May 2023, 10:25
Official
Dear Gustav Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsPravesh BejayAbsa Bank Group Customer Care
GS
Gustav S's update15 May 2023, 09:52
Reviewer Update
Thank you for your prompt assistance it is appreciated