TB
Thinus B
1 reviews | Active since Oct 2010
21 Jul 2020, 12:28
Debt Review with ABSA accounts - You'll regret it for the rest of your life.
If you bank with ABSA stay far away from debt review, they are out to make sure you are *****ed for the rest of your life. I have accounts on Debt Review with all major banks including Nedbank, Standardbank and FNB and all except ABSA is updating the Credit Bureau on a monthly basis that payments as per Consent Order is made as well as on time. Since inception of my Debt Review, about 4 years ago my ABSA account is updated on ITC with "Missed Payments" which is seriously affecting my Credit Score. Luckily I settled my last ABSA vehicle account yesterday, good riddance. PS....i've reported the issue to NCR and awaiting feedback
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Replies (8)0
Replies (8)
Absa's replyOfficial
22 Jul 2020, 09:48Dear Thinus
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply22 Jul 2020, 09:48
Official
Dear Thinus
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
TB
Thinus B's updateReviewer Update
28 Jul 2020, 18:51All I can do is shake my head with disbelief, your service is atrocious ABSA. It's the 28th and still no resolution and to make it worse a week and not even a Settlement letter which has also been requested. You should be ashamed, wouldn't expect such poor service from one of the big banking institutions!!
TB
Thinus B's update28 Jul 2020, 18:51
Reviewer Update
All I can do is shake my head with disbelief, your service is atrocious ABSA. It's the 28th and still no resolution and to make it worse a week and not even a Settlement letter which has also been requested. You should be ashamed, wouldn't expect such poor service from one of the big banking institutions!!
TB
Thinus B's updateReviewer Update
04 Aug 2020, 09:42And still no feedbac****
TB
Thinus B's update04 Aug 2020, 09:42
Reviewer Update
And still no feedbac****
TB
Thinus B's updateReviewer Update
14 Aug 2020, 11:16And still no resolution as well as no Paid Up Letter!!!
TB
Thinus B's update14 Aug 2020, 11:16
Reviewer Update
And still no resolution as well as no Paid Up Letter!!!
Absa's replyOfficial
14 Aug 2020, 12:47Dear Thinus
Please note that i responded to you on your personal e-mail as promised.
I have responded again to your provided personal e-mail and attached the paid up letter.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please note that i responded to you on your personal e-mail as promised.
I have responded again to your provided personal e-mail and attached the paid up letter.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply14 Aug 2020, 12:47
Official
Dear Thinus
Please note that i responded to you on your personal e-mail as promised.
I have responded again to your provided personal e-mail and attached the paid up letter.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please note that i responded to you on your personal e-mail as promised.
I have responded again to your provided personal e-mail and attached the paid up letter.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
TB
Thinus B's updateReviewer Update
18 Aug 2020, 09:40Thank you for the Paid Up letter but only part of the Credit profile that was updated is that account is paid up, rest showing missed payments despite confirmation from ABSA that it was updated and No response from the Collections department after sending them proof.
TB
Thinus B's update18 Aug 2020, 09:40
Reviewer Update
Thank you for the Paid Up letter but only part of the Credit profile that was updated is that account is paid up, rest showing missed payments despite confirmation from ABSA that it was updated and No response from the Collections department after sending them proof.
TB
Thinus B's updateReviewer Update
11 Sept 2020, 07:482 months later and my Credit Record is still a mess!!! Even my Credit Card with ABSA has been paid up a few months ago, last update at Credit Bureau's in February. Stay away people, you'll end up paying your monthly installments but your ITC record will look like the 2nd World War.
TB
Thinus B's update11 Sept 2020, 07:48
Reviewer Update
2 months later and my Credit Record is still a mess!!! Even my Credit Card with ABSA has been paid up a few months ago, last update at Credit Bureau's in February. Stay away people, you'll end up paying your monthly installments but your ITC record will look like the 2nd World War.
TB
Thinus B's updateReviewer Update
01 Oct 2020, 09:10And my accounts still not reflecting as closed at the credit bureaus. Your bank is a joke seriously, how anyone wants to be associated with a bank like ABSA is beyond me.
TB
Thinus B's update01 Oct 2020, 09:10
Reviewer Update
And my accounts still not reflecting as closed at the credit bureaus. Your bank is a joke seriously, how anyone wants to be associated with a bank like ABSA is beyond me.