Debt review refund required
After being advised that I have three accounts in credit which have been closed, or should have been closed sometime on debt review.
I have sent the proof of banking to get the refund but they do not respond to e-mails and calling the call center but you hold for 15 minutes and then get told they closed.
How do you get refunded and what is reasonable to achieve this?
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
26 Nov 2019, 12:31Dear Marius Kotze Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply26 Nov 2019, 12:31
Official
Dear Marius Kotze Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
's updateReviewer Update
26 Nov 2019, 12:34Hi Rezona
The account numbers are ***, *** and ***
These total over R33 586,48 which needs to be refunded and credited to my RMB account *** and a letter of closure to be issued to my email with proof of payment.
***
regards,
Marius
The account numbers are ***, *** and ***
These total over R33 586,48 which needs to be refunded and credited to my RMB account *** and a letter of closure to be issued to my email with proof of payment.
***
regards,
Marius
's update26 Nov 2019, 12:34
Reviewer Update
Hi Rezona
The account numbers are ***, *** and ***
These total over R33 586,48 which needs to be refunded and credited to my RMB account *** and a letter of closure to be issued to my email with proof of payment.
***
regards,
Marius
The account numbers are ***, *** and ***
These total over R33 586,48 which needs to be refunded and credited to my RMB account *** and a letter of closure to be issued to my email with proof of payment.
***
regards,
Marius
Absa's replyOfficial
26 Nov 2019, 14:46Dear Marius Kotze We acknowledge your posting
We still busy investigating your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
We still busy investigating your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply26 Nov 2019, 14:46
Official
Dear Marius Kotze We acknowledge your posting
We still busy investigating your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
We still busy investigating your complaint and will provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Best regards,
's updateReviewer Update
03 Dec 2019, 11:41I must thank Branden Manakana for resolving two of the three accounts due for refund but he could not help me with the Cheque account which the branch could not do either. I have lodged another complaint review based on this.
's update03 Dec 2019, 11:41
Reviewer Update
I must thank Branden Manakana for resolving two of the three accounts due for refund but he could not help me with the Cheque account which the branch could not do either. I have lodged another complaint review based on this.
Absa's replyOfficial
03 Dec 2019, 13:52Dear Marius Kotze Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Dec 2019, 13:52
Official
Dear Marius Kotze Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,