Debt review refund and wasted time by Poor Service

I have been trying to get a credit refunded on a settled account. I was helped by an agent to get my credits refunded from the credit card accounts however I was referred to the branch to close the cheque account with a credit balance.

After spending 2 hours in a branch and the branch phoning 6-departments who kept referring them around it still remains unresolved and I get told that the matter must be paid by collections department.

At this point I want the account closed and if it means I have to lose the some R1 597,51 then so be it. If ABSA needs it so desperately.

Mr Kabelo Sedumedi - Customer Services and Hosting Manager at Cresta Branch tried his best but he could not get this resolved. I strongly feel disgusted with the behaviour of ABSA and this is why clients are leaving the brand.