Debt review not being removed so that i can pay the account in full

So this is my story, i have been paying a Absa loan for a long time, i lost my job and couldn't pay the loan, after a few months i found a job and wanted to start paying the load again only to find it almost double the mount to what it was when i lost my job. as i was not making a lot of money i when to a debt counselors for assistance with a few account about a 2 months ago.

i was lucky to have a family member assist me in paying all my account in full. i also had a ABSA credit card which i was also paying that also had a big amount out standing, i called them today and they told me my account is not under review and that they will give me a settlement amount in which i paid my hole account in full today 25/10/2017.

The Absa load department is not willing to assist even thought the dept review as been removed so that i can get a settlement amount to pay the account in full?

i want to pay the loan in full! how can i do it if you are not willing to assist me in removing the dept review as per my dept counselor, move the account back to collections so that i can get a settlement amount to pay the account?

this is the only account that is out standing due to this problem?

what can i do?

Regards Ricky