Debt Review Department

I am currently under debt review. My debt review company arranged with Absa to pay a certain every month as negotiated. It was a study loan for 40K (Account number ********** 762) that I took out in 2013 and the repayments would have been +-400 rand per month. When I voluntarily chose debt review, the instalments went up to 800. I was not impressed but I thought the account would be paid off sooner which is what I wanted so I . Then they called me late last year to get me to increase the instalment to a R1000 rand, I was also not impressed but I was determined to finish off with my debts and the account would be paid off by this year August, which sounded favourable to me. I started requesting statements regarding my balances and I received the last statement from Busisiwe Rorwana at Absa indicating that my balance was on R7085.05. That was on the 06 February 2017. So the account should have been paid up last month. That was the last communication that I received from her. I followed up and it was as if no one has heard of this person at Absa. I sent a request to the ********** mailbox to get a response after I started calling Absa, then to the ********** mailbox. I dealt with a person named Kerushnee Pillay, customer management who indicated that my account had not been paid by debt counsellor and debt review arrangement had been cancelled. The account was now with legal, which made no sense since my debt company confirmed and provided documents that the account was still being paid. That July this year. After I provided her with documents because she requested it, she indicated a turn around time of 5 working days. I again followed up with her in August and then today (04 September 2017). I received an e-mail indicating that the account was handed over to the legal department as debt review was cancelled. She had in essence not done anything.Right back to square 1. Highly unacceptable and I demand that they resolve this issue, because I did not create it.