DEBT REVIEW CAR FINACE

Good afternoon I have got a car financed by Absa i am under debt review , today i called the vehicle and asset finance number to inquire about my car , if i would have pay to the normal contract it would have expired within 5 months due to residual value but i wanted to know because i am under debt review if the contract just go on under the reduced installment.The vehicle and asset finance lady (winny) told me that she cannot access my account because I am under debt review , I need to call *** witch is the debt review departments(i spoke to Brendon who informed me that I am not under debt review and that my debt review was terminated. I am paying a reduced installment for the past 2-3 years and nobody called me ever informing me of this.Why did nobody called to inform me that i am paying short if my debt review was terminated.Then Brendan informed me that they forgot to remove the debt review tick.And that is why the asset finance cannot access the account , why if it was terminated and nobody knows about this i am still under debt review on the system.Every month promptly i pay the reduced amount , if i did not call today to inquire about if the contract carry on when residual kicks in i would have not be aware of this.I only have one car and cannot sell this car as i am a rep and need my car for an income.I am asking so nicely to please assist.Please call me that i can see how we can resolve this.I also hate to complain about this here but this is the only way how i would be able to get to top management.Please assist.Have a wonderfull day.