Debt review cancellation

Item: Absa
Rating: 1
Author: LWANDO M

Up until November 2018 I was under debt review. I was able to get the debt review rescinded through a court order.

I sent all the documentation (court order to ABSA) in the last week of November 2018 so that they can remove the debt review status from my personal loan. To my surprise, even after two months the status hasn't been removed from my account and I am unable to make payments into it. Interest is now accumulating on the account and I've gone into arrears.

I have been calling their call centre , but none of their agents have not been able to assist.

All I am asking for, is for them to remove the status so that I can settle the account . After this, I don't think I will ever use ABSA for anything else.

Other credit providers take only 24 hours to remove the debt review status, but it's taking ABSA well over 2 months to this.

Helpful (0)

Replies (2)

Absa's replyOfficial

29 Jan 2019, 12:57

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
Absa Bank Ltd

Absa's reply29 Jan 2019, 12:57

Official

LWANDO M's updateReviewer Update

31 Jan 2019, 10:03

Hi Can you please give me an update on the query, I've tried to contact your call centre without any success. I don't understand why it's taking so long to sort out such a simple request. Please sort this out this issue so that I can close my account and end my relationship with your bank. I've been really disapointed by the standard of your customer service especially from your call centre staff

LWANDO M's update31 Jan 2019, 10:03

Reviewer Update