Debt Removal Flag on your system

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the ongoing failure by Absa Group Limited to correct inaccurate information reflected on your system, which is materially prejudicing me as a client.

Your records incorrectly indicate that I am currently under debt review. This is factually incorrect. I was previously under debt review; however, this process was successfully concluded and removed. Despite this, your system continues to reflect outdated and incorrect information.

On 13 April 2026, the Centurion branch contacted the relevant department on my behalf to have this matter resolved. I was assured that the incorrect status would be removed within 24 hours. To date, this has still not been done.

As a direct result of your failure:

My recent application for a line of credit has been declined I am being unfairly prejudiced by inaccurate internal records I am unable to access financial services from my own bank This situation has caused significant frustration, embarrassment, and humiliation

It is completely unacceptable that:

Incorrect information remains on your system despite being reported and escalated internally No action has been taken within the promised timeframe I am being negatively impacted due to your internal administrative failure

I require the following with immediate effect:

Written confirmation that the incorrect debt review status has been fully removed from your system Confirmation that my profile reflects accurate and up-to-date information A reassessment of my credit application once the correction has been made A formal explanation as to how this error occurred and why it has not been resolved within the committed timeframe

Should this matter not be resolved urgently, I will have no alternative but to escalate the complaint to the National Credit Regulator and the Ombudsman for Banking Services for further intervention.

I trust this matter will now receive the urgent attention it clearly requires.

Yours faithfully, Brian Anthony ***