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zinhle M
1 reviews | Active since Apr 2020
26 Apr 2020, 10:46
DEBT ORDER REVERSAL
ABSA BANK IS NOT CONSISTENT THEY SAY THAT WE ARE UNABLE TO REVERSE ONLINE AN AMOUNT NOT MORE THAN R250 I DONT THINK THE WORKING CLASS COULD HAVE REVERSALS WHICH ARE LESS THAN THAT AMOUNT THE NEXT THING THEY TAKE FOREVER TO RESPOND BACK FOR THE REVERSAL, ITS BEEN 3 DAYS NOW I AM STILL WAITING FOR MY REVERSAL, I CANT DO MY THINGS BECAUSE THEY ARE INCOMPETANT.
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Absa's replyOfficial
29 Apr 2020, 07:23Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply29 Apr 2020, 07:23
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd