Debt

I opened a student account with them in 2019 and all was well until l started having problems with transacting. Went to the festival mall branch to try and have them fix my account to no avail. The third time l went l asked for the account to be blocked as l was done. Months down the line l start receiving calls that l owe the bank money, seems like the account was not blocked as l was requested, and now l have been referred to their debt collectors who never respond to their emails or questions posed.