Debiting my accounts twice

I am laying this complain on behalf of my mom Zukiswa Sylvia Magwevana<br> <br> every month since she took this loan from Absa they debiting her account twice , she went so many times to Absa branch in Makhaza Centre to fix this problem they promise that is done but every month same problem .<br> <br> this month they debited her account on the 30th R1734 and again on the 1st R1734 can someone explain the hell is happening here where do you guys expecting her to get money to pay for other debits ? who will be liable for failed debits ( charges) this is going to mess up her credit recording <br> <br> now I called *** and spoke to Freedom who refused to help me told me that my mother had to call in her self , please advise how do you guys expect her to have airtime to call you ? and she must now stop working and go to Absa branch again ? ? how many times must she do that ??????<br> <br> you now going to deal with me or I am taking this matter further <br> <br> we have a ref no also :***<br> <br> I want a manager to call me now my name is Noluvo Magwevana *** I am tired of this and I want you guys to refund her account with immediate effect