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MM
Mkukwana M

1 reviews | Active since May 2012

01 Apr 2021, 18:34

Debited without being contacted.

Debited without being contacted. Their monthly automated debit failed. After not finding assistance I paid manually six days later. After eleven days, they debit me. Try calling their 24hr line ***. To be told the office hours. My debit went through after hours

0
Replies (3)
Absa
Absa's reply06 Apr 2021, 10:22
Official
Dear Bhongolethu

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is   C-***8  ,


Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

MM
Mkukwana M's update08 Apr 2021, 13:47
Reviewer Update
This is not enough. It's not explaining why I was debited without a contact. It doesn't explain why no debit authority was requested. I had to leave my children's Groceries at the store as an insufficient message popped up.

Please dignify this matter
Absa
Absa's reply08 Apr 2021, 18:20
Official
Dear Bhongolethu 

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.
I will respond to you on your personal e-mail .


Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,