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Gareth G

1 reviews | Active since Oct 2012

20 Jun 2017, 11:44

Debited random fees which they cant explain

<p>Absa keeps debbitting "notification fees" from my account which I don't even use. They are unable to explain why they are doing it and keep asking the same question over and over again in the email. They have the worst customer careline consultants of all the banks I have accounts with</p>

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Replies (3)
Absa
Absa's reply20 Jun 2017, 15:03
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

GG
Gareth G's update22 Jun 2017, 19:24
Reviewer Update

I see your "solution" was to just cancel notify me which I said not to do, The consultant promised to phone today with an explanation from someone else who had more knowledge as she agreed they did look suspicious. I will definitely be moving my money back to Standard Bank

GG
Gareth G's update22 Jun 2017, 19:25
Reviewer Update

I did not receive any phone call or feedback before just removing notify me service