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shaun K

1 reviews | Active since Apr 2015

02 Oct 2023, 19:02

Debited for a Absa made mistake

Dear Absa here we go again,I really dont understand why Im getting so much trouble with absa I honestly thought everything would be better moving forward from Capitec,you guys now gone into my savings account taken money out of there R488.06 for Journal,who gave you guys permission to take money out of my account. You guys are billing me for a account cheque acc I didn't open or carry knowledge of I opened a savings account but somebody *****ulently gave me a cheque account,please check your records I did not ask for it.my savings account is my account,now you guys felt the need to go into my savings and take money for something I didn't ask for or opened why I'm liable for this fees and I didn't open the account it was opened *****ulently without my consent,I want my money back that was taken out of my savings account that *****ulent cheque account removed because I didn't ask for it? Fix this asap,honestly I'm disappointed I'm just having very bad luck with absa,you guys just do as you please I don't feel secure with you.please fix it

My ID is ***

Regards

Shaun kannemeyer

0
Replies (1)
Absa
Absa's reply03 Oct 2023, 09:27
Official
Dear Shaun Kannemeyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw

Best regards,