Debited account without permission

I closed my account at the wesgate branch and they advised a consultant would call which he did in November /December 2022. He advised me they got a request to close my old account i said yes they can go ahead as i opened a new account with absa . However January 2023 i got calls saying i need to rectify my account as it hasnt been closed and i advised the consultants i will not as the error lies by them by not closing it as they said they would.

Now im highly annoyed as i dont recall giving permission for them to debit my new account with 1175 this month to rectify there mistake on my old account . I have fallen short for my real committments for the month because of there bad service and now il be closing all my accounts with them and i will not reccomend there service to anybody ever