CM
Charmaine M
1 reviews | Active since Dec 2018
14 Mar 2024, 16:13
Debit twice and still waiting for refund even today
Absa homeloan restructuring bond account, you guys decided to debit twice in my account and everytime I call I will get refund 2 to 3 working days and still today I am still waiting for refund. You guys can clearly see advance on my account and promise to refund. May I please get my refund on this economy no1 has money just lying on account without other bills to pay.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
15 Mar 2024, 11:52Dear Charmaine Bonolo Matonyane
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. We are currently experiencing system challenges but I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email once we are back online.
RegardsRezona LouwCustomer Value Management
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. We are currently experiencing system challenges but I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email once we are back online.
RegardsRezona LouwCustomer Value Management
Absa's reply15 Mar 2024, 11:52
Official
Dear Charmaine Bonolo Matonyane
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. We are currently experiencing system challenges but I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email once we are back online.
RegardsRezona LouwCustomer Value Management
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. We are currently experiencing system challenges but I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email once we are back online.
RegardsRezona LouwCustomer Value Management
Absa's replyOfficial
20 Mar 2024, 09:29Dear Charmaine Bonolo Matonyane
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number your complaint is C-***6.
Kindly provide our office with your account or ID number by close of business 21 March 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number your complaint is C-***6.
Kindly provide our office with your account or ID number by close of business 21 March 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply20 Mar 2024, 09:29
Official
Dear Charmaine Bonolo Matonyane
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number your complaint is C-***6.
Kindly provide our office with your account or ID number by close of business 21 March 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number your complaint is C-***6.
Kindly provide our office with your account or ID number by close of business 21 March 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's replyOfficial
20 Mar 2024, 09:38Dear Charmaine Bonolo Matonyane
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number your complaint is C-***6.
Kindly provide our office with your account or ID number by close of business 21 March 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number your complaint is C-***6.
Kindly provide our office with your account or ID number by close of business 21 March 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply20 Mar 2024, 09:38
Official
Dear Charmaine Bonolo Matonyane
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number your complaint is C-***6.
Kindly provide our office with your account or ID number by close of business 21 March 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number your complaint is C-***6.
Kindly provide our office with your account or ID number by close of business 21 March 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***