Debit orders not honoured by ABSA

Yesterday I was contacted by Outsurance to inform me that my debit order had not been honoured by ABSA. As I had more than enough money in my account, I called ABSA to find out what had happened. I was told that the problem does not lie with ABSA but with Outsurance. I then checked my latest bank statement and found that NONE of my debit orders, from 25 March 2015, had gone through. Later I called ABSA again and was then informed that ABSA has a system problem which caused not only my debit orders, but also those of thousands of other customers to be dishonoured. I spent literally hours on the phone yesterday and this morning to ensure that all my insurance policies are paid. I am still waiting for an official apology from ABSA, not for the inconvenience, but for failing to inform all their clients about their system problem and undertaking to rectify the matter immediately. ABSA's initial response that the problem lies with Outsurance, rather than admitting to the system problem on their side, is typical of a company who refuses to take responsibility for their own actions and own up to errors on their side.