BA
Bernard A
1 reviews | Active since Apr 2023
25 Jul 2024, 16:09
Debit orders made without approval.
I have disapproved a debit order for Onespark and this morning I did go of ,I had to phone them to cancel it and reverse it as well as cancel it at the bank I checked now on my account and saw that Cartrack made a debit order for R108.90 while they advertise for R99.00 and I never received any message for premium increase. Seems like anybody can these days put a debit order on your account without approval. My question is now can I trust this bank.
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Absa's replyOfficial
25 Jul 2024, 17:05Dear Bernard, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply25 Jul 2024, 17:05
Official
Dear Bernard, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsGodfrey NdouCustomer Value Management
Best regards,