tM
tsakane M

1 reviews | Active since Jun 2020

18 Aug 2020, 15:37

Debit orders cannot be stopped

I gave an absa account that is incurring crazy charges because there is no money coming in..I've asked the bank several Times to please stop the debit orders but i was told that I cannot stop debit orders ..I have went to several absa branches with no assistance..my account is always on more than R2000 every month which I believe absa is ripping me off..that's total day light *******. I want them to stop these debit orders as soon as possible because ..I have pension money coming in that account soon and I can't close it.if it were up to Me I would have changed from this absa bank to another bank a long time ago

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Replies (1)
Absa
Absa's reply18 Aug 2020, 21:09
Official

Dear Tsakane

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.  My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***8 .

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care


Best regards,