Hellopeter
Share Your Experience
SL
Sonja L

1 reviews | Active since Mar 2009

02 Mar 2025, 12:32

Debit Order taken from account after sale of car

I sold my car on 26 Feb 2025 and was assured that the debit order will be cancelled. What a surprise to see the R6755.59 going off via debit order on 1 March 2025 when I no longer have the car. I've asked my private banker to reverse this amount. Let's see what ABSA comes up with this time.

0
Replies (3)
Absa
Absa's reply03 Mar 2025, 11:28
Official
Dear Sonja Laubscher 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is  C-***9.
 
Kind regards, 
Group Customer Care 
Rezona Louw 
SL
Sonja L's update07 Mar 2025, 16:32
Reviewer Update
Still up to today ABSA never confirmed that the debit order is cancelled. They refunded the debit order that was paid into the account but double deducted it off the shortfall in the account increasing the shortfall with the debit order amount refunded. How sly is that?
Absa
Absa's reply10 Mar 2025, 08:41
Official
Dear Sonja Laubscher 
 
Thank you for your posting.

Our office is busy with the investigation of your complaint.
 
Kind regards, 
Group Customer Care 
Rezona Louw