DEBIT ORDER STILL NOT STOPPED - Lawyer advised it SHOULD HAVE!

I retired and shutdown operations on my medical practice in September of 2024. I had to give notice to multiple service providers in regard to the rented equipment and services being rendered.

During the course of this I settled certain contracts and moved on, however a certain service provider came with a settlement amount that raised my eyebrows, as it is quite high for a piece of equipment that I do not get to keep. I have since then obtained legal advice and later on got my lawyer involved in the matter, as to resolve the payment amount/payment dispute.

My lawyer advised that the debit order be stopped by the bank, during such time as the matter is in dispute. I went into ABSA Cradlestone Mall to stop the debit - during this time NO ONE at the bank had questions or issue with me doing so. I was reassured that the debits in question will not be going off again.

Fast forward to this month where the debit GOES OFF OF MY ACCOUNT AGAIN!!

I had to go into the bank to reverse the debit order - which I was allowed to do, just to be told the debit (which I already canceled in branch, without issue) will be going off and that I have no right or mechanism whereby to stop this - I was told this by a teller, with conflicting answers on this same issue by multiple people in the industry.

This forced me to have another conference call with my lawyer today and explained that the initial debit that I have stopped, in fact didn't stop AND that now I'm being told that it cannot be done!!

My lawyer advised that BY LAW the bank must follow my request, to which he will be able to provide me with a document stating the legal mechanisms by which we can stop this debit, AS THERE IS A MASSIVE DISPUTE WITH THE COMPANY WHO'S CONTRACT IS IN HEAVY DISPUTE AND THE MATTER WHICH IS CURRENTLY ACTIVELY BEING LITIGATED.

My lawyer has assured me that this can and will (if he has to step in) be resolved by the correct people at the bank.

I am tired of going into the bank and being fed different information, as this entire process has been stressful, between the litigation with the service provider and now the banks basically giving me a run around.

I need this resolved ASAP, as for over 20 years I have been a solid client in both my personal and business capacity.

To stress out and drag out something I was assured was resolved the first time, is highly unprofessional and not what I have come to expect from ABSA.

I need the Cradlestone BRANCH MANAGER to please give me a call so that we get this resolved before my lawyer gets dragged into the conversation - If we can resolve it between ourselves, I would be highly appreciative.

Regards