Debit order reversal - Magtapes

I emailed ********** on the 13th of October, telling them about my hacked account. Mind you this is nt the first time I experience such wth absa. They have been since sending me emails acknowledging that they have received my email, nd Dat they will assist me within 8 business hours. I can't be struggling like this really guys, come on nw, how am I supposed to trust u wth my money when u giving such poor service.