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Leah M

1 reviews | Active since Jan 2024

02 Jul 2025, 08:57

Debit Order not refunded in full

ABSA Vehicle finance deducted money from my account after my insurance paid and shortfall insurance paid, and i logged a query, which Nolwande confirmed that i must be refunded, i must just give them time to sort it. When they refunded me they didn't refund me in full, money for deregistration was not refunded though my insurance paid for it, and Nolwande confirmed on email that it was paid i don't owe ABSA. I don't understand why they closing the matter without paying me the rest of my money. And they haven't given me proper explanation on R17654.60 in credit reflecting on my account.

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Replies (5)
Absa
Absa's reply02 Jul 2025, 13:35
Official
Dear Leah

This matter is still receiving attention under C-***1 and feedback will be shared by the end of business on 04 July 2025. Regards Russell EdwardsCustomer Value Management 

Best regards,

LM
Leah M's update04 Jul 2025, 10:38
Reviewer Update
Russel, i don't know what proof you need anymore, i send you communication and proof of debit orders and still you not resolving this issue.
If insurance paid the R300.00 why am i charged again for it? Money that was taken from my account is not refunded in full. Nolwande did a mess on my account and she cant even fix her mess.
at first place why was money deducted when the account is paid up?
Please make sure i get my full refund please
Absa
Absa's reply04 Jul 2025, 12:37
Official
Dear Leah

I forwarded a form to you to complete. Please complete and return this to me for payment. Regards Russell EdwardsCustomer Value Management

Best regards,

LM
Leah M's update08 Jul 2025, 15:15
Reviewer Update
Still waiting for my refund.

Absa
Absa's reply08 Jul 2025, 15:57
Official
Dear Leah

I am assisting in Russell's absence.

I have escalated the matter and will provide feedback. Regards Godfrey Ndou.Customer Value Management

Best regards,