MK
Molekantsho K
1 reviews | Active since Jul 2013
15 Apr 2021, 09:33
Debit order nightmare
I have being expiriecing the same problem with Absa since February and it just seems to get worse. My personal loan debit order with ABSA is R3200, February they deduct R4500 and I call them for refund and to correct the debit order amount. Fine they refund me and assure me that in March the correct amount will be deduct, March they deduct R4100 and I have to go throuhh the same process again and I get assured I March that now it is sorted. April a debit of R7400 goes through and I am told I must wait 24 to 48 hours for a refund. I need my refund today as I have other commitments
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Absa's replyOfficial
15 Apr 2021, 11:58Dear Molekantsho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards, Rezona Louw Group Customer Care
Absa's reply15 Apr 2021, 11:58
Official
Dear Molekantsho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards, Rezona Louw Group Customer Care