MM
Mulalo M
1 reviews | Active since Nov 2016
25 Apr 2020, 07:45
debit order limit
what is this with absa that i cannot reverse a debit that exceed more than R250, i had a double debit on my account, not i cannot reverse three amount, tried to send the email as they send we must do, the reply says we work Monday to Friday. Now is time to switch i am going to visit capitec today, i have been to long with absa but bow i have had it.
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Replies (2)
Absa's replyOfficial
28 Apr 2020, 11:04Dear Mulalo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically in the next 4hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically in the next 4hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply28 Apr 2020, 11:04
Official
Dear Mulalo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically in the next 4hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically in the next 4hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
MM
Mulalo M's updateReviewer Update
29 Apr 2020, 09:12 Hi Lebogang Mashiane, until today i have not receive feedback regarding the issue i raise and the call i logged with absa as they say we must send email, today i tried to call, i have been waiting for more than 10 minutes on the line as there are no consultant to help. C-***3 reverse and stop ref:_00D1r1GluM._5005J3lwkjAnd you your email said your will be withing next 4hrs, now it has been more than 72hrs.
MM
Mulalo M's update29 Apr 2020, 09:12
Reviewer Update
Hi Lebogang Mashiane, until today i have not receive feedback regarding the issue i raise and the call i logged with absa as they say we must send email, today i tried to call, i have been waiting for more than 10 minutes on the line as there are no consultant to help. C-***3 reverse and stop ref:_00D1r1GluM._5005J3lwkjAnd you your email said your will be withing next 4hrs, now it has been more than 72hrs.