DEBIT ORDER IS STILL THE SAME AFTER INTREST RATE!

Despite several attempts to resolve this, I am still seeing no updates or adjustments based on the following:

Interest Rate Reduction: I was informed that the interest rate on my account would be reduced. However, my monthly installment has not been updated accordingly, and I am still being charged the same amount. Please provide a clear explanation as to why this adjustment has not been reflected in my account.

Warranty Cancellation and Credit Balance: My warranty was cancelled, and there is an outstanding credit of R7000 on my account. However, I continue to have the same deduction from my account, and the credit balance has not been app**** to reduce my monthly payments. This seems to suggest an error in processing, and I would like clarification on when the credit will be app****.

Previous Communication: I have sent multiple emails regarding these issues in January and February and also had a discussion with Linda, the manager at your call center. Despite this, I have not received any meaningful updates or resolution. I would appreciate a clear, detailed explanation as to why these issues are not being addressed.

According to my calculations, my account is actually more in credit now, yet I am still being charged the same amount. This is unacceptable, and I request immediate action to correct this and ensure that my account reflects the accurate balance and payment adjustments.

Please respond to this inquiry as a matter of urgency. I expect a resolution to this matter within the next [insert time frame, e.g., 5 business days]. Should I not receive a satisfactory response, I will be forced to escalate this further.