ST
Sinethemba T

1 reviews | Active since Dec 2014

08 Jan 2016, 11:05

Debit order didn't go through but funds were there

I have vehicle finance with Absa (as at 2014), I have been paying all my instalments with no worries until I changed banks. I app**** for debit order switching and my application got rejected apparently I supp**** wrong account details to my new bank. I then called and sent emails to various people asking for their help but I was sent from pillar to post. <br> <br> 3 months or so down the line R Mtsweni decided to help me out with the switch, the 1st debit order was supposed to go off on the 20th Dec 15. It did not go through but I had enough funds on my account, after I got threats to be handed over but whose fault is it??? I am the one who has been following up on Absa. I refuse to be bul**** by Absa. It's so sad when the consumer is willing to pay, Absa is dragging feet.. If you have handed my account already, it'd better be inverted. <br> <br> And how does this reflect on my credit report????<br> <br> Have your facts straight before you throw threats at my face!!!

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Replies (1)
Absa
Absa's reply08 Jan 2016, 12:50
Official
Hello stubes,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd