Debit order date not changed as requested

Item: Absa
Rating: 1
Author: Hajira W

I requested to change my debit order date to the 28th, even received confirmation sms that it will go off on the 28th, but I was still debited yesterday. This is for Avaf.

Helpful (0)

Replies (2)

Absa's replyOfficial

26 Aug 2022, 10:59

Dear Hajira Waryawa

Thank you for bringing this matter to our attention. Kindly provide us with your Avaf account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Best regards,

Absa's reply26 Aug 2022, 10:59

Official

Best regards,

Absa's replyOfficial

26 Aug 2022, 11:02

Dear Hajira Waryawa

Thank you for bringing this matter to our attention. Kindly provide us with your Avaf account number to log a formal complaint for investigation.
We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***7.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

Absa's reply26 Aug 2022, 11:02

Official

Best regards,

Debit order date not changed as requested

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