NK
Nobuhle K
1 reviews | Active since Nov 2009
23 May 2017, 07:59
Debit Order date not Change
<p>Hi</p> <p> </p> <p>I went to ABSA - Sandton Branch on 05 May 2017 to change my debit orders as my salary date has changed. A married lady (light in complexion) helped me, but to my suprise, the debit tried to go through on the date she change for me for my home loan ie 22nd of May and obviously bounced because there are no funds there hence i asked to change it to the 25th.</p> <p> </p> <p>Im so frastrated i cant be responsible for the charge of the bounce of the debit since they said they helped me, can this be fixed. Absa can be such a mess</p>
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Replies (4)
Absa's replyOfficial
23 May 2017, 15:04
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply23 May 2017, 15:04
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
23 May 2017, 15:09
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply23 May 2017, 15:09
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
NK
Nobuhle K's updateReviewer Update
24 May 2017, 08:17Hi Nthabiseng
My account number is: ***
NK
Nobuhle K's update24 May 2017, 08:17
Reviewer Update
Hi Nthabiseng
My account number is: ***
Absa's replyOfficial
24 May 2017, 21:16Thank you
Best regards,
Absa's reply24 May 2017, 21:16
Official
Thank you
Best regards,