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Obakeng T

1 reviews | Active since May 2011

16 Mar 2023, 02:09

Debit order date change

To whom it may concern, I recently requested a debit order date change for my vehicle finance from the 15th to the 20th but I was debited and obviously I didn't have money in the account, obviously they are going to charge me interest.

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Replies (5)
Absa
Absa's reply16 Mar 2023, 07:54
Official
Dear Obakeng Thole

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***5  Kind regards,Group Customer CareRezona Louw
OT
Obakeng T's update20 Mar 2023, 14:09
Reviewer Update
Greetings, I have yet to receive feedback from absa.
Absa
Absa's reply22 Mar 2023, 08:35
Official
Dear Obakeng Thole

Thank you for your posting.

Please refer to our email sent to your personal email address.  Kind regards,Group Customer CareRezona Louw
OT
Obakeng T's update15 Apr 2023, 17:35
Reviewer Update
Hi Rezona Louw

I am still being debited on the 15th. This is the worst service ever
Absa
Absa's reply17 Apr 2023, 11:07
Official
Dear Obakeng Thole

Thank you for your posting.

Please refer to our email sent to your personal email address.  Kind regards,Group Customer CareRezona Louw