debit order

Good Day Absa, i am Keketso L Moreki after pleading with Absa to debit my account for a personal loan for 2 months now, I have enough funds in my cheque account but you still do not debit my account. I work at the mine 7 days I cant go to the bank for them to transfer the money to the loan account which a did at some point. I don't not want a bad credit record. Absa please do your job. you are sending me messages that you will debit but nothing. this is unacceptable, somebody must do their job. I cannot afford a bad credit record.