GR
Gregory R
1 reviews | Active since Dec 2017
26 Dec 2017, 20:59
Debit order complaint
Good evening/day, Trust all is well. In the month of November 2017 I have contract Absa vehicle finance to change my debit order date and my banking details. To my surprised I received a notification from Absa informing me to make sure that I load my "inactive bank account" with funds before they are going to debit me this after I received confirmation that my details has been changed. I made contact with the customer service centre just to be told a long story about how the agent didn't do the right thing. That account "inactive account" was not debited and my correct bank account was debited. So I took it that the matter has been resolved. To my surprise on the 23rd of December 2017 I received a return debit order message from my inactive account. Absa has tried to debit my inactive account with my monthly installment, this after they have debited my active bank account on the 23rd of December 2017. My question, how is this possible??? Guess I made the right choice to switch banks...What is it goin to take to resolve this messed up created by you'll (Absa)? I need a detailed report on the investigation as well as how this mess up is goin to be fixed. 1. Why was the tracking debit order not removed from my inactive account? 2. Why did you guys try to debit my inactive account in November as well as in December 2017. 3. What is going to happen to my ITC record? 4. What is going to happen to the unpaid charge?
I need full details before COB on 28th of December 2017...
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
27 Dec 2017, 07:54Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply27 Dec 2017, 07:54
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
GR
Gregory R's updateReviewer Update
28 Dec 2017, 22:1128th of December 2017, no contact from Absa. What has happened to basic customer service?
GR
Gregory R's update28 Dec 2017, 22:11
Reviewer Update
28th of December 2017, no contact from Absa. What has happened to basic customer service?
GR
Gregory R's updateReviewer Update
02 Jan 2018, 13:362nd January 2018 and still no reply call or message from Absa
GR
Gregory R's update02 Jan 2018, 13:36
Reviewer Update
2nd January 2018 and still no reply call or message from Absa
GR
Gregory R's updateReviewer Update
02 Jan 2018, 13:362nd January 2018 and still no reply call or message from Absa
GR
Gregory R's update02 Jan 2018, 13:36
Reviewer Update
2nd January 2018 and still no reply call or message from Absa
Absa's replyOfficial
02 Jan 2018, 14:22
From: Lewis, Claudette: Absa
Sent: Wednesday, December 27, 2017 14:02
To: '***' <***>
Cc: Sekano, Daniel: Absa <***>
Subject: FW: Case Ref No. *** - Customer : MR GREGORY ROSSOUW ID : *** - AVAF Acc No.***
Importance: High
Dear Mr. Rossouw
I refer to your complaint posted on Hello Peter.
Please accept my sincere apology for any inconvenience we may have caused you.
Kindly provide me with your account number that needs to be debited as well as the date order due date, I need to provide this to the Vehicle Finance Department to compare if they have the correct information.
Can you perhaps also advise if your previous request done via e-mail or telephonically, if it was done via e-mail kindly send me those e-mails as well.
This information will assist to speed up the resolution process.
Best regards,
Absa's reply02 Jan 2018, 14:22
Official
From: Lewis, Claudette: Absa
Sent: Wednesday, December 27, 2017 14:02
To: '***' <***>
Cc: Sekano, Daniel: Absa <***>
Subject: FW: Case Ref No. *** - Customer : MR GREGORY ROSSOUW ID : *** - AVAF Acc No.***
Importance: High
Dear Mr. Rossouw
I refer to your complaint posted on Hello Peter.
Please accept my sincere apology for any inconvenience we may have caused you.
Kindly provide me with your account number that needs to be debited as well as the date order due date, I need to provide this to the Vehicle Finance Department to compare if they have the correct information.
Can you perhaps also advise if your previous request done via e-mail or telephonically, if it was done via e-mail kindly send me those e-mails as well.
This information will assist to speed up the resolution process.
Best regards,
GR
Gregory R's updateReviewer Update
03 Jan 2018, 12:51Good day Claudette Lewis,
Please contact me on my cell number on system or supply me with your contact number.
Kind regards,
Gregory Rossouw
GR
Gregory R's update03 Jan 2018, 12:51
Reviewer Update
Good day Claudette Lewis,
Please contact me on my cell number on system or supply me with your contact number.
Kind regards,
Gregory Rossouw
Absa's replyOfficial
04 Jan 2018, 08:31Dear Mr Rossouw
Thank you for your response.
I have requested that Daniel Sekano copied in the mail contact you from the Vehicle Finance Department as I am on leave currently and will only be back on the 26th of Jan.
Regards
Claudette
Best regards,
Absa's reply04 Jan 2018, 08:31
Official
Dear Mr Rossouw
Thank you for your response.
I have requested that Daniel Sekano copied in the mail contact you from the Vehicle Finance Department as I am on leave currently and will only be back on the 26th of Jan.
Regards
Claudette
Best regards,