WB
Wilhelm B

1 reviews | Active since Aug 2017

24 Oct 2024, 13:14

Debit order change joke

I recently changed jobs. The new company's salary date isn't fixed, and can be between the 25th to the 30th of every month. As a result I am trying to change my vehicle's debit order date to the 1st as this will alleviate any future debit order headaches. Yet, Absa is making it basically impossible without a payslip showing my salary date so the debit order date can be set to the new salary date. Now, it doesn't matter if I supply you with a payslip as the salary date will be different every month. Can this really be that difficult to comprehend? Consultants keep telling me they "have a process". OK, fine, but your process doesn't work. So what now? Absolute joke.

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Replies (1)
Absa
Absa's reply24 Oct 2024, 13:56
Official
Dear Wilhelm Barnard, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsMarvellus ChaukeAbsa Bank Group Customer Care 

Best regards,