Debit order change

I just contacted the call centre to request that my debit order date be changed from the 28th of each month to the 25th. I was assisted by Shariff Bashing, who advised me that this change cannot be made.

I explained that I have a cheque account with Absa and that my salary is paid directly into the same account. He should therefore be able to verify on his system when my salary is received. However, I was still requested to provide a document or letter confirming that I would like to change my debit order date.

I do not understand why this additional documentation is required when the payment account is already linked and the salary payment date can be verified. The entire process is becoming unnecessarily time-consuming and frustrating.

Can someone please contact me and assist with this request? I am simply trying to ensure that my debit order is aligned with my salary payment date so that I can remain up to date with my payments and avoid any unnecessary issues.

I would appreciate your assistance in resolving this as soon as possible.