SN
Sandile N

1 reviews | Active since Mar 2016

15 Mar 2016, 12:27

Debit order billing not authorised by me

Hi there <br> <br> Can you please assist?<br> <br> The is a debit order of R99 which goes off my FNB account for two months now and it was never approved by me<br> <br> Debit order ***<br> <br> Below is the information i received from FNB regarding those debit orders<br> <br> Good day Mr Nkosi<br> <br> Thank you for your email.<br> <br> Kindly accept our opologies in our delayed response.<br> <br> The one for the 30/01/2016 <br> <br> ABSA Bureau Services 2&5 DAY<br> Contact ***<br> Details User 3620 Seq 003031<br> <br> The one for 29/02/2016 <br> <br> ABSA Bureau Services 2&5 DAY<br> Contact ***<br> Details User 3620 Seq 040695<br> <br> If you still do not know who they are please call FNB Enquiries on *** or *** to request for the debit orders to be stopped and reversed. You will be requested to authenticate yourself via the system and thereafter, you will be assisted.<br> Regards,<br> Patricia May<br> Service Consultant<br> <br> FNB Contact Centre<br> <br> Tel: ***<br> Email: [Email Removed]<br> Web: [URL Removed]<br> <br> <br> <br>

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Replies (1)
Absa
Absa's reply15 Mar 2016, 15:44
Official
Hello SAM022458,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd