1 reviews | Active since Feb 2014
******** Debit order
On the 2nd of July 2026 i approved a debit order mandate, the service provider sold me a lie. When I realised that this was a **** i immediately sent an e-mail to ABSA debit order asking that they suspend or stop this mandate so that the debit order does not go through. Please see e-mail attached. On the 9th of July i then received e-mail from ABSA debit orders asking me for the same information i provided, i called ABSA call centre, i was sent from pillar to post when i eventually spoke to someone a male he told me that this debit order was stopped and these people will not be able to debit my account. I even went on to ask if I should send the ***** helpline about this and this guy said no there is no need. Almost 2 months later, on the 25 August this debit order goes through, they debit a R1000 from my account, when i went back to check my statement this debit order came through on the 21st August because there was no money in my account it left a minus R150 that the bank charge when a debit order bounces. So over and above the R1000 that they took I lost R150 as well on something that I tried to stop the moment I saw it.
I called again to report this matter, a very nice consultant from the call center named Tshiamo tried to help and promised that they would reverse my money, and then I received an e-mail saying the debit cannot be reversed, I need to speak to the service provider. How do I speak with the service provider when I specifically told the bank that these are ****mers.
I am not happy with this, I need my money back. I cannot afford to lose so much from my bank which I entrusted with my money.
How do you contact a ****mer and ask them to bring your money back?
Dear Anna
Thank you for your email.
Please note that we tried to assist with the reversal, however the reversal was unsuccessful.
The transaction cannot be disputed as it shows that it was processed correctly as per the mandate or instruction that you authorised.
For these types of debit orders, you will need to contact the third party directly for them to assist with the refund.
To safeguard your information, we have removed all personal information from the email trail.
For debit order reversals not older than 60 days, please email us at ***ca
Effective 13 April 2026, the period for logging a dispute through your paying bank has been reduced to 60 (sixty) days from the transaction date. This applies to all debit order types across all banks. After the 60 (sixty) days, the bank cannot assist with the dispute process, and you will have to contact the credit/service provider directly.
If your request relates to a debit order dispute and potential reversal, and the debit order transaction was processed more than 55 (fifty five) days ago, your request may fall outside the permitted dispute period of 60 (sixty) days by the time your email is attended to.
Kind regards
Cathrine Letswalo
Consultant: Email Services
Absa Contact Centre
www.absa.co.za
How do you contact a ****mer and ask them to bring your money back?
Dear Anna
Thank you for your email.
Please note that we tried to assist with the reversal, however the reversal was unsuccessful.
The transaction cannot be disputed as it shows that it was processed correctly as per the mandate or instruction that you authorised.
For these types of debit orders, you will need to contact the third party directly for them to assist with the refund.
To safeguard your information, we have removed all personal information from the email trail.
For debit order reversals not older than 60 days, please email us at ***ca
Effective 13 April 2026, the period for logging a dispute through your paying bank has been reduced to 60 (sixty) days from the transaction date. This applies to all debit order types across all banks. After the 60 (sixty) days, the bank cannot assist with the dispute process, and you will have to contact the credit/service provider directly.
If your request relates to a debit order dispute and potential reversal, and the debit order transaction was processed more than 55 (fifty five) days ago, your request may fall outside the permitted dispute period of 60 (sixty) days by the time your email is attended to.
Kind regards
Cathrine Letswalo
Consultant: Email Services
Absa Contact Centre
www.absa.co.za