AM
Anthony M

1 reviews | Active since Jun 2015

04 Nov 2015, 14:27

Debit cards are not so \smart"after all"""

I refer to information received from your branch (Menlyn Park) some time ago. Today, the 02/11/2015, I called Absa Platinum Line on ***to verify this information as I am becoming increasingly frustrated when trying to shop online using my Absa Debit Card. I cannot shop online, despite confirmation in the email from the branch! Your DEBIT CARDS do NOT permit me to shop online!!! The Platinum Line consultant (***) assured me that Absa STILL ISSUES CHEQUE CARDS. Please see the email below and let me know why the branch staff do not know that Absa issues CHEQUE CARDS. You have been frustrating me for months now with this inadequate Debit Card and all this time I have been under the impression that you do not issue Cheque Cards.<br> Secondly, the email confirms this: \Our Platinum debit cards also have a point of sale limit of R20 000"If this is the case"

0
Replies (1)
Absa
Absa's reply05 Nov 2015, 09:07
Official
Hello AnthonyMi1968,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd