Debit card transactions

Greetings. I have a problem with savings card.i have been trying to buy things online and even use my card for paying at the shops but my card keeps saying "temporary locked". I have tried numerous times to call the enquiry helpline but they first transfered Mr to ***** department and I was told "I can't assist please visit the branch" when I called today I was transferred to 3D department and I spoke to Emily who told me that I'm not locked so I should purchase .when I tried purchasing yet again it said I'm temporary locked.my nearest branches are temporarily closed due to COVID-19. Absa is really inconveniencing me. they're not helpful at all.