Debit card swallowed by ATM & Money withdrawn

<p>This is on behalf of my mom who today went to withdraw at an Absa atm on Market Street Johannesburg, she put her card and pin but selected a wrong language so cancelled before choosing an amount. Card didn't return and moments later R2000 then R150 withdrawn whilst she stood at the atm and now one assisted her. She called your centre and the blocked the card, reported to ***** who said they don't know if her money will be refunded. It was never dispensed to begin with because even that amount of a total of R2150 she never selected due to the language barrier on the atm screen. THIS IS HER VERY HARD EARNED MONEY SHE EXPECTS ABSA AS AN ENTITY TO PROTECT HENCE SHE HAS BEEN BANKING THERE SINCE 90'S. CAN SOMEONE CALL OR RESPOND, DEAL THIS AND REFUND MY MOTHER'S MONEY THAT SHE WAKES UP AT 4:30AM EVERY WEEKDAY FOR ASAP. OTHERWISE WHO DO WE TRUST WITH OUR MONEY </p>