LH
Linda H

1 reviews | Active since Sept 2015

12 Sept 2015, 14:20

Debit Card Retained by ATM without warning

I am Furious!! I tried to withdraw money from ATM at the Waterfront only to have the card retained by the machine and be told it had expired!!! it is a debit card that I have been using for many years and at NO time has ABSA warned me that the card has an expiry date or contacted me to tell me that I need to get a new one!!!<br> <br> Even if the card was needing replacement surely you warn the customer not to use it again and what to do...NOT simply \*****"their access to their hard earned money that we have been gracious enough to leave with your company...for a fee!!! Thank goodness I was not stuck in the middle of the Karoo without any money"

0
Replies (1)
Absa
Absa's reply14 Sept 2015, 09:27
Official
Hello lghill0608,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd