Debit card purchase twice the amount

On the 6th of March 2025 I made a debit card purchase and the amount was deducted twice from my account. The one slip shows R160.49 was deducted and the other slip shows chip declined but the notification I received showed the amount was deducted twice and the amount was not credited back later in the afternoon. I went to the merchant and was adviced to ask Absa for assistance as the second slip showed chip declined and the shop couldn't refund me back. On the same day I phoned the ***** department just before 16h00 and was adviced I couldn't be helped telephonically as the department that deals with this issue closes at 16h00 and that I must email my request with the debit card number in the subject line to *** and received the reference number C-***6. I even emailed a second email with both slips. Tomorrow the 5 working days are up and no feedback. The one amount of R160.49 was deducted from my Absa savings account that shows on my bank statement and the second amount of R160.49 shows the difference between the current balance and the available balance. Can someone please assist me to credit my account with the amount. I emailed all my details of my debit card number, cell number, id number, address, the amount, the slips, date of debit purchase. Why do I always have to make a complaint for things to be rectified on my account, Absa activate, then credit card department and now debit card purchases. Hennie Coetsee