PK
Phenias K
1 reviews | Active since Feb 2015
06 Oct 2017, 11:36
Debit Card Chip Damage
For over 2 decades I have been a customer of and rated Association Banks of South Africa number one, until recently when I started using debit card with a chip. Chip has failed and inconvenienced me several times in the past - in this week alone it failed 3 times and been to branch twice already. WHY MUST I PAY FOR A NEW CARD IF IT's YOUR NEW TECHNOLOGY (CHIP) FAILING !?!? Absa fix your chip (your latest technology) by giving me a new card at no charge, or it's time I start shopping somewhere else, together with every family member and relative that I brought along to Absa. Frustrated Customer Phenias Kgatle + ********** 7365
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Replies (3)
Absa's replyOfficial
06 Oct 2017, 14:03Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Oct 2017, 14:03
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
PK
Phenias K's updateReviewer Update
06 Oct 2017, 17:03Account Number ***
Phenias L. Kgatle
***
PK
Phenias K's update06 Oct 2017, 17:03
Reviewer Update
Account Number ***
Phenias L. Kgatle
***
PK
Phenias K's updateReviewer Update
10 Oct 2017, 11:56Got a call from Absa Head office (complains department) yesterday @ 10:44 - was advised to go into the branch and speak to the Manager as they were not supposed to charge for a new card.
Went into the bank shortly afterwards and what was meant to be a 30-min consultation turned into a 2 hour wait.
Absa, give your staff proper training on customer service. We are not there to listen to their chit chats while they make us wait for nothing.
1. How do you cancel my card and issue a new one, thereafter you tell me you don't have stock, I must now wait again !
But then a good story during the wait is that Sunnay/Sunuit assisted me is switching account types to my benefit.
2. There after it was another hour's wait with Jennifer, which also issued a card she did not have stock of. But then she ran around and found a right card for me - WHICH DID NOT WORK THIS MORNING at a P.OS. And I asked them to transfer information (beneficiaries) from old card to new one, which they confirmed on email that it was done, but this morning when I went online this was still not done and my profile online still reflects an old card number.
Absa, I can't afford another unpaid leave due to your carelessness as some of us are paid per hour.
Now what must I do with this new card that is as good as useless to me !?!?
Frustrated Customer
P. Kgatle
PK
Phenias K's update10 Oct 2017, 11:56
Reviewer Update
Got a call from Absa Head office (complains department) yesterday @ 10:44 - was advised to go into the branch and speak to the Manager as they were not supposed to charge for a new card.
Went into the bank shortly afterwards and what was meant to be a 30-min consultation turned into a 2 hour wait.
Absa, give your staff proper training on customer service. We are not there to listen to their chit chats while they make us wait for nothing.
1. How do you cancel my card and issue a new one, thereafter you tell me you don't have stock, I must now wait again !
But then a good story during the wait is that Sunnay/Sunuit assisted me is switching account types to my benefit.
2. There after it was another hour's wait with Jennifer, which also issued a card she did not have stock of. But then she ran around and found a right card for me - WHICH DID NOT WORK THIS MORNING at a P.OS. And I asked them to transfer information (beneficiaries) from old card to new one, which they confirmed on email that it was done, but this morning when I went online this was still not done and my profile online still reflects an old card number.
Absa, I can't afford another unpaid leave due to your carelessness as some of us are paid per hour.
Now what must I do with this new card that is as good as useless to me !?!?
Frustrated Customer
P. Kgatle