Debit cancelled and confirmed but ran anyway

Item: Absa
Rating: 1
Author: Andrew R

On 13 April 2018, Absa confirmed in writing that two debit orders they have on my FNB account have been cancelled.

However, on 2 and 3 May 2018 the two cancelled debit orders ran on my account. Since they had been cancelled, I did not provide for them in my cheque account, meaning I have now also incurred unnecessary bank charges because of these debit orders.

What is Absa going to do to fix this?

Helpful (0)

Replies (2)

Absa's replyOfficial

07 May 2018, 11:14

Dear Customer

Thank you for bringing this matter to our attention.

Please can you advise what was the debit order for, and who did you speak to that confirmed that the debit order were cancelled, this information would a assist with the resolution process.

Regards

Claudette

Absa's reply07 May 2018, 11:14

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you advise what was the debit order for, and who did you speak to that confirmed that the debit order were cancelled, this information would a assist with the resolution process.

Regards

Claudette

Andrew R's updateReviewer Update

14 May 2018, 17:10

On 4 May, I was promised a refund within 3 working days. On 10 May, I was told the refund would be in my account by the end of the day. On 14 May there is still no sign of a refund.

Andrew R's update14 May 2018, 17:10

Reviewer Update

On 4 May, I was promised a refund within 3 working days. On 10 May, I was told the refund would be in my account by the end of the day. On 14 May there is still no sign of a refund.