Death claims

<p>we did a death claim with absa life for my aunts death, she had a life cover and and a hospital plan with the bank,</p> <p>she passed away in may 2016 and around the 12th we did a death claim and all the supporting documents were submiteed being helped by the branch personnel, all the documents we submitted that were requested,the letter of authority was obtained from the court and the details of the beneficiary were submitted and the letters from the hospital were give, during the process we would follow up with them and they would inform us that all is in order and the claim is in progress, on the 12th of August 2016 the beneficiary phones them to do a follow up, and was told they were waiting for the death certificate, no correspondence was done, we went to the branch (maponya mall) absa life was phoned and they said the banking details were outstanding , not the death certificate anymore, resent all the documents again at the branch, assisted by the branch personel and they promised the money will be paid within 48 hours from the 15th , on the 16th we received an sms saying they need details in regards to the hospital claim, Why now, after 3 months , they realise now that they need extra documents from the hospital, why so much incompetence, the money needs to be in the account within the specific time or we are taking this further to the Banking Ombud..this cant be right.. fix this ABSA.</p>