JG
Justine G
1 reviews | Active since Aug 2024
16 Aug 2024, 16:13
Death claim payout
I'm honestly so upset with ABSA's death claim department, it's been almost a year that we've requested with our lawyers for absa to pay out my grandmothers money to the late estate account . No feedback , no correspondence even after weekly emails!! This is such an emotional and sensitive time for my family and this is how you guys treat your clients.
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Absa's replyOfficial
16 Aug 2024, 17:42Dear Justine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply16 Aug 2024, 17:42
Official
Dear Justine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care