Death by Policy and Procedure and lack of concerns for client

Absa has had our accounts FICA-locked for 2 years. After submitting 3 times, they still kept it locked. Only after putting in an action-line complaint did they open it, last week.

We also asked them to apply for us for a R1,6m Commercial Property Finance on an existing bond of same amount that was fully paid up. This was end May 2018. The application only went to credit yesterday and they refused to capture it on the system despite my pontification.

I am now stuck with a tenant coming in on the 01st July 2018 with renovations half-completed on my building.

The banker and her manager have never come to see my property. The credit manager has not come to see my property. NO one cares about my deadlines or about our business. The Action Line compliant CEO-level is useless as everyone wants to reinforce the timelines that Absa is open to. Those timelines are simply not good enough for us. the effort and results are not good enough for us.

I would like to speak to the Executive in charge of Business Bank immediately. By 12h00 pm, I would like to speak to the executive. Please don't send me to Action Line or another complaints process. I don;t want to speak to a Customer service head or anyone like that. I need to speak to decision-makers and people who can override policy.

I have escalated it to Bongiwe Gangeni's office via her email address. I expect to get the money paid out today. I would also like to speak to the Executive in charge of Business Bank so he/she can answer for themselves what is going on?

My head rings when I hear an Absa person say policy, procedure or waiting!!! Please do not use this language!! I am not a policy testing nton-nton, I am a person who needs solutions that Absa says it provides.