Dear Ansa, when will you stop hiring *********** people?

<p>Once again I am greatful that I only have one account at Absa. And, thankfully, it is not a major account or one my salary is deposited into. </p> <p>This time my complaint is about Absa Vangate Mall. These idiots made me stand in a line for probably over 30 minutes when it could easily have taken me 5 minutes!!!!! I stood in the enquiries line waiting to withdraw money from my unit trust account. One of those useless hostess people came to me and asked what I was there to do. I told her exactly why I was there. She asked if this was where I usually did it. I said yes, because that is where I normally go to do this. After waiting for ages, with freaking blisters under my feet, I finally get to the teller and he tells me "Oh we don't do this here anymore. Our consultants do them now." Dear God! So I stood in the line for ages when I didn't need to!!! I asked why the hostess didn't say this and he asks me if I told her why I was there. I said yes. He said that she's new. </p> <p>Now I want to know, how is this my problem...her being new?</p> <p>She should have asked me if I knew about the change or if she wasn't sure she should have gone to ask someone if the client (me) was in the right line.</p> <p>I wish I didn't have to deal with you useless lot anymore because I am so sick and tired of dealing with your incopetent people!!!!!!!</p>