Dear Absa
Dear Absa. This is the ONLY message you sent me. "Absa: Dear MR. JANSE VAN RENSBURG, please note that your Personal Loan instalment will be debited on 19-Dec-25. Please ensure that you have sufficient funds. Auth FSP/NCRCP7" I called the call center and was told I should've OPT OUT, and this will not affect anything? Can you please prove to me when this said message was sent? Now you are taking R10.00 per day for a failed order. Who told Absa I'm getting paid on the 19th of December? Who gives Absa the right to change my debit order dates as it suits them? Absa is now busy messing up my credit score and record. I'm very unhappy.
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Absa's replyOfficial
22 Dec 2025, 10:28 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply22 Dec 2025, 10:28
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,