Dealing with Absa Life is like pulling teeth!!

This is my 3rd review for Absa Life (1st one was 21/09/2021; 2nd one was on 7/02/2022) and here we are again on 01st March 2022 where I am escalating the same issue that Absa Life are not resolving as they should! I signed up for a Credit Life Protection Plan with Nompumelelo Tom on 03/08/2021 with the promise of premiums at R199.11 Plan B (Death, permanent & temporary disability); only for Absa to take R225.09 premiums without any valid reasons why! I was asked in October 2021 to give them time to have this corrected by January 2022 - and in February when I followed up with Zandile Nkosi, she simply ignored my emails. Hence I sent another HelloPeter review in February. Zandile then told me that I could cancel this Plan and get a refund; since they cannot give me the premium we agreed on and they don't really know why their system changed the premium to a higher one. I sent instruction for this to be done on the 17th February - and yet again this premium has been taken over the weekend with no response or feedback from Zandile on what is actually happening and when I can expect this to be rectified. I am both tired and annoyed and this is taking up time, that frankly I don't have. If I never have to deal with Absa Life again, it will be too soon!